Refund policy

Return Service: Hassle-Free Returns for Your Peace of Mind

At ProGymOutfits, we want you to be completely satisfied with your purchase. If for any reason you need to initiate a return, we offer a hassle-free return service. Please review the following details regarding our return process:

Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Certain products, such as intimate apparel or personalized items, may be non-returnable for hygiene or customization reasons. Please refer to our product pages for specific return eligibility information.

If the consumer need to cancels the order before shipping which normally within 3 days, the order can be canceled.

Return Initiation:

To initiate a return, please contact our customer support team within 14 days of receiving your order.
You can reach us via [email/phone/live chat], and our friendly team will guide you through the return process.

The email must contain the following:

Always mark the email's subject line with "Return and order number".
Order number
Receipt of the order
Customer's name
Customer's address
Email the customer
Return shipping:

Return Shipping:

You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, product defect).
We recommend using a trackable shipping method to ensure the safe return of the item.
Please pack the item securely to prevent damage during transit.

Refund Process:

Upon receiving and inspecting the returned item, we will process your refund within 3 days.
The refund will be issued to the original payment method used for the purchase.
Please note that the refunded amount may exclude any original shipping charges, unless the return is due to an error on our part.

Return Address：
C/O 7 rue de la Demi-lune,
60440 Nanteuil le Haudouin
State/Province/County: Oise
City: Nanteuil Le Haudouin
Postal Code: 60440

Communication and Updates:

We will keep you informed throughout the return process via email or phone.
If there are any issues or delays with your return, we will promptly communicate with you and work towards a resolution.
Please note that our return service is subject to the terms and conditions outlined in our Return Policy. We encourage you to review the full policy on our website for additional information.